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Frequently Asked Questions
Q. How does local delivery work?
A. We offer local delivery on your selected date! Please place your order at least 2 days in advance. During checkout, you can select your preferred delivery date, and your fresh cookies will be delivered directly to your doorstep on that day.
Q. Do you offer same-day delivery for same-day orders?
A. To ensure every batch is baked fresh to order, we do not offer same-day ordering. All deliveries must be scheduled at least 2 days in advance. Once scheduled, your order is freshly baked and delivered on your chosen date!
Q. Can I choose a specific date and time for delivery?
A. Yes! You can select your preferred delivery date at checkout (minimum 2 days lead time). While we cannot guarantee an exact delivery hour, your cookies will arrive fresh on your selected date.
Q. What are your shipping and delivery rates?
A. We offer fixed local delivery rates for the GTA and calculated rates for shipping across Canada:
- City of Toronto (Local Delivery): $6.99 Flat Rate
- Greater Toronto Area (GTA): $10.99 Flat Rate
- Canada-wide Shipping: Calculated automatically at checkout based on package weight and destination distance.
Q. Can I pick up my order?
A. Yes! Pickup locations and times are updated weekly on our Instagram (@ledimanchecookies) as they may change each week. There is no minimum order limit and no extra fee for pickup!
Q. Where can I check your pop-up schedule?
A. You can find our upcoming pop-up schedules and locations updated regularly on our Instagram (@ledimanchecookies). We post location details and operating hours prior to each event!
Q. Can I pre-order for a pop-up pickup?
A. Yes! Pre-ordering for pop-up pickup is available. Simply select your items online, choose the pop-up pickup option at checkout, and collect your fresh batch directly at our booth on event day.
Q. Do you offer Gluten-Free or Vegan options?
A. Yes, we offer a selection of Gluten-Free and Vegan cookies! However, please note that our products are prepared in a shared kitchen facility that also processes wheat, dairy, and eggs. While we take great care during preparation, we are not a dedicated gluten-free or vegan facility, so there is a risk of cross-contamination.
Q. What payment methods do you accept?
A. We accept major credit cards (Visa, Mastercard, and AMEX) as well as Apple Pay and Google Pay for a fast and secure checkout. At this time, we do not accept other forms of payment.