Frequently Asked Questions
Cookie Care & Storage
Q. How long do the cookies stay fresh, and how should I store them?
A. Our cookies are best enjoyed within 3–5 days when stored in an airtight container at room temperature, away from direct sunlight and heat. If you’d like to save them for later, they freeze wonderfully for up to 1 month!
Q. How do I reheat the cookies for that fresh-out-of-the-oven taste?
A. For a soft, gooey center and crisp edges, we recommend:
-Microwave: 10–15 seconds
-Oven / Air Fryer: Preheat to 350°F (175°C) and warm for 3–5 minutes.
(If frozen, allow them to thaw at room temperature for about 20–30 minutes before reheating!)
Q. Can I refreeze cookies after they have been thawed?
A. We do not recommend refreezing cookies once they have been thawed. Refreezing causes loss of moisture, which significantly affects the texture and fresh flavor of the cookies. For the best quality, please thaw only the amount you plan to enjoy!
Orders & Delivery
Q. How does local delivery work?
A. We offer local delivery on your selected date! Please place your order at least 2 days in advance. During checkout, you can select your preferred delivery date, and your fresh cookies will be delivered directly to your doorstep on that day.
Q. Do you offer same-day delivery for same-day orders?
A. To ensure every batch is baked fresh to order, we do not offer same-day ordering. All deliveries must be scheduled at least 2 days in advance. Once scheduled, your order is freshly baked and delivered on your chosen date!
Q. Can I choose a specific date and time for delivery?
A. Yes! You can select your preferred delivery date at checkout (minimum 2 days lead time). While we cannot guarantee an exact delivery hour, your cookies will arrive fresh on your selected date.
Q. What are your shipping and delivery rates?
A. We offer fixed local delivery rates for the GTA and calculated rates for shipping across Canada:
- City of Toronto (Local Delivery): $6.99 Flat Rate
- Greater Toronto Area (GTA): $10.99 Flat Rate
- Canada-wide Shipping: Calculated automatically at checkout based on package weight and destination distance.
Pickup & Pop-up
Q. Can I pick up my order?
A. Yes! Pickup locations and times are updated weekly on our Instagram (@ledimanchecookies) as they may change each week. There is no minimum order limit and no extra fee for pickup!
Q. Can someone else pick up my order for me?
A. Yes! They just need to provide your full name and order number at pickup.
Q. What if I’m running late or need to change my pickup time?
A. Please send us a quick DM on Instagram (@ledimanchecookies) as soon as possible! We’ll do our best to hold your order or adjust the timing. Please note that uncollected orders (no-shows) on the scheduled date cannot be refunded or remade, as all cookies are freshly baked for your specific date.
Q. Where can I check your pop-up schedule?
A. You can find our upcoming pop-up schedules and locations updated regularly on our Instagram (@ledimanchecookies). We post location details and operating hours prior to each event!
Q. Do I need to pre-order for pop-ups, or can I buy on-site?
A. Pre-ordering for pop-up pickup is available. Simply select your items online, choose the pop-up pickup option at checkout, and collect your fresh batch directly at our booth on event day.
You can also buy directly at our booth! However, popular items often sell out early, so we highly recommend pre-ordering online to guarantee your favorite cookies!
Dietary & Allergens
Q. Do you offer Gluten-Free or Vegan options?
A. Yes, we offer a selection of Gluten-Free and Vegan cookies! However, please note that all of our products are prepared in a shared kitchen facility that also processes wheat, dairy, eggs, and nuts. While we practice strict cleaning procedures between batches, we are not a dedicated gluten-free or vegan facility, so cross-contamination may occur.
Q. Are your cookies nut-free?
A. While some of our cookie recipes do not contain nuts as an ingredient, our kitchen uses tree nuts and peanuts. Therefore, we cannot guarantee that any of our products are 100% nut-free or safe for severe allergies due to potential cross-contamination.
Q. Where can I find allergen information for your cookies?
A. Allergen information is available on each product page on our website, as well as on the label of every cookie package. If you have specific dietary concerns or severe allergies, please feel free to reach out before placing your order!
Q. Can you tell me if a specific cookie is safe for my allergy?
A. While we provide key ingredient details and allergen cautions on our website and product labels, we cannot offer medical advice or confirm if a product is completely safe for individual allergy severity.
Because our cookies are prepared in a shared kitchen facility where cross-contamination may occur, we strongly recommend consulting with a healthcare professional or allergist if you have severe allergies or specific dietary concerns before placing an order.
Shipping & Rates
Q. What are your shipping and delivery rates?
A. We offer flat-rate local delivery within Toronto and the GTA, as well as calculated shipping rates across Canada:
-City of Toronto: $6.99 Flat Rate
-Greater Toronto Area (GTA): $10.99 Flat Rate
-Canada-wide Shipping: Calculated automatically at checkout based on package weight and destination distance.
Q. How long does shipping take?
- Local Delivery (Toronto & GTA): Delivered on your selected delivery date at checkout (minimum 2 days lead time required).
- Canada-wide Shipping: Orders are baked fresh and shipped out within 2–3 business days. Shipping transit time typically takes 1–5 business days depending on your location.
Q. Will my cookies stay fresh during shipping?
A. Absolutely! All of our cookies are freshly baked right before shipment and individually wrapped to protect them during transit and lock in maximum freshness and flavor upon arrival.
Q. How can I track my shipment?
A. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number so you can follow your package every step of the way!
Q. What happens if I miss my delivery or my order is stolen after delivery?
A. Once a delivery has been completed and left at your provided address, Le Dimanche Cookies is not responsible for lost, stolen, or damaged packages, including quality issues caused by weather exposure.
However, we are always here to help! If you notice any issues with your delivery, please contact us immediately so we can assist you as much as possible (such as checking tracking details, verifying Proof of Delivery (POD) photos, or reaching out to our delivery partners).
We strongly recommend tracking your package closely and retrieving your cookies promptly upon delivery to ensure maximum freshness!
Custom Orders & Wholesale
Q. Do you accept custom or catering orders for events?
A. Yes! We love being a part of your special occasions, including weddings, corporate events, birthday parties, and pop-ups. For custom orders or large event catering, please fill out our contact form or reach out via email with your event date, estimated quantity, and any special requests.
Q. Can I request custom packaging, stickers, or personal messages for my order?
A. Yes! We offer custom box packaging, personalized stickers, and message cards for events, gifts, corporate orders, and special occasions. Please contact us in advance with your specific vision, and we’ll work with you to make your order extra special!
Q. How far in advance should I place a custom or bulk order?
A. We recommend placing custom or large-quantity orders at least 2–3 weeks in advance to secure your preferred date and allow us enough time to prepare your fresh batch. For peak seasons (such as holidays or wedding season), earlier booking is highly recommended!
Q. Do you offer wholesale opportunities for cafes or shops?
A. We do! We partner with local cafes, coffee shops, and retail spaces looking to serve fresh, high-quality cookies. If you're interested in stocking our products, please contact us with your business details, and we’ll be happy to send over our wholesale menu and pricing.
contact: info@ledimanchecookies.com
Q. Is there a minimum order quantity (MOQ) for custom or wholesale orders?
A. Yes, minimum order quantities apply depending on the type of custom packaging, specific flavor requests, or wholesale arrangements. Details will be provided upon inquiry based on your custom requirements.
Brand Collaborations & Partnerships
Q. Do you accept brand partnerships, co-promotions, or marketing collaborations?
A. Yes, we welcome opportunities to partner with brands for co-promotions, product giveaways, joint marketing campaigns, and special event collaborations. We are open to exploring creative synergies that align with our brand values and deliver meaningful experiences for both audiences.
Q. How can I submit a collaboration proposal?
A. Please send your proposal or collaboration inquiry to our team via email at [info@ledimanchecookies.com] or through our Contact Us page. To help us process your request faster, please include a brief overview of your brand, proposed ideas, and targeted timeline.
Q. How long does it take to get a response regarding a partnership proposal?
A. We review every collaboration request carefully. Our team typically responds within 2–4 business days. If your proposal is time-sensitive, please mark [Urgent / Collaboration] in your email subject line.