Return & Refund Policy

Due to the perishable nature of our handcrafted products and strict food safety standards, ALL SALES ARE FINAL. We do not accept returns, exchanges, or refunds for any reason, including change of mind, incorrect customer selections, or personal taste preferences.

1. Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us, but claims must adhere to strict guidelines. If your order arrives significantly damaged, defective, or incorrect due to our error, you must notify us within 24 hours of delivery.

Strict Claim Submission Requirements:

1. Email us at info@ledimanchecookies.com with your Order Number in the subject line.
2. Provide clear photo evidence of the damaged or incorrect item(s).
3. Provide clear photo evidence of the outer shipping box/packaging and the attached shipping label.

Failure to report within the 24-hour window or failure to provide clear photo evidence will result in immediate rejection of the claim without exception. Approved claims are handled solely at our discretion via replacement or store credit.

2. Product Appearance & Natural Variance

All of our products are individually handcrafted. As a result, minor variations in size, shape, color, and topping distribution may occur compared to product imagery on our website. These natural variations are a hallmark of artisanal baking, do not constitute a product defect, and are strictly ineligible for refunds, replacements, or exchanges.

3. Storage, Freshness & Perishability

Our cookies contain no artificial preservatives and are best enjoyed fresh. Upon delivery, it is the customer's sole responsibility to store the products according to the provided care guidelines. Quality deterioration, hardening, or spoiling due to improper storage after delivery will not be refunded or replaced.

4. Allergen Disclaimer

All products are prepared in a kitchen that handles common food allergens (including wheat, dairy, eggs, nuts, and soy). While we follow strict sanitation protocols, we cannot guarantee a 100% allergen-free environment. Le Dimanche Cookies assumes no liability for adverse allergic reactions. Customers are solely responsible for reviewing ingredient disclosures prior to purchase.

5. Order Cancellations & Modifications

• Standard Orders: Cancellation or modification requests must be submitted in writing at least 24 hours prior to your scheduled baking/dispatch date. Requests made within 24 hours of scheduled baking cannot be processed, refunded, or altered.
• Custom & Bulk Orders: All custom, event, and wholesale orders require advance raw material sourcing and schedule allocation. Cancellations made within 7 days of the scheduled delivery or pickup date are strictly non-refundable.

6. Non-Refundable Circumstances & Stolen Goods

No refunds, credits, or replacements will be issued under any of the following conditions:

• Unclaimed or Refused Deliveries: Packages refused by the recipient, unclaimed, or returned due to customer absence.
• Incorrect Address Data: Deliveries misrouted, delayed, or lost due to inaccurate, incomplete, or missing address details provided at checkout.
• Post-Delivery Loss or Theft: Packages marked as "Delivered" by the courier that are subsequently stolen, lost, or damaged due to environmental exposure. Risk of loss transfers entirely to the customer upon delivery.

For any inquiries, please contact us at info@ledimanchecookies.com.