Shipping Policy

By placing an order with Le Dimanche Cookies, you explicitly agree to the following binding terms and conditions regarding shipping and delivery.

1. Processing Time & Order Finality

• All products are baked to order. Standard orders require 2 to 3 business days for processing prior to dispatch.
• Orders will not be processed, shipped, or delivered on statutory holidays.
• Once an order enters processing, it cannot be modified, rescheduled, or canceled under any circumstances.

2. Delivery Rates & Estimated Transit Times

Shipping rates are calculated at checkout. All delivery timeframes provided below or during checkout are non-guaranteed estimates only.

Delivery Method	Region	Estimated Transit Time	Rate
Local Delivery	City of Toronto	Selected Delivery Date	$6.99 Flat Rate
GTA Local Delivery	Greater Toronto Area	Selected Delivery Date	$10.99 Flat Rate
Standard Shipping	Canada-wide	1–5 Business Days	Calculated at Checkout

Le Dimanche Cookies bears absolute zero liability for transit delays caused by third-party couriers, weather conditions, traffic disruptions, or postal service bottlenecks.

3. Transfer of Risk & Unattended Deliveries

• Risk of Loss: Risk of loss and title for all products pass to the customer immediately upon delivery to the specified destination address.
• Non-Liability for Theft or Damage: Once a courier marks a package as "Delivered" or drops it off at the provided address, Le Dimanche Cookies accepts NO liability whatsoever for lost, stolen, damaged, or weather-affected packages.
• Unattended Packages: Customers are solely responsible for retrieving packages immediately upon delivery. Quality degradation resulting from prolonged exposure to heat, rain, cold, or pests is the sole responsibility of the recipient. No refunds, credits, or replacements will be issued for stolen or weather-damaged items.

4. Courier Assistance Policy

While Le Dimanche Cookies is under no obligation to replace or refund lost, stolen, or damaged items post-delivery, we may, at our sole discretion, assist customers by verifying Proof of Delivery (POD) photos or opening an inquiry with the third-party courier. Courtesy assistance does not constitute an admission of liability or a guarantee of resolution.

5. Address Accuracy & Failed Deliveries

• Customers are strictly required to ensure that all shipping information—including apartment, suite, unit, and buzzer numbers—is 100% accurate at checkout.
• No Refunds for Incorrect Data: We are not responsible for packages delivered to incorrect or incomplete addresses provided by the user.
• Failed Attempt Fees: Packages returned to us due to incorrect addresses, recipient absence, or refused entry will not be refunded. Any re-delivery requests will incur full additional shipping charges.

For any inquiries, please contact us at info@ledimanchecookies.com.